Terms and Conditions for Service Providers

Effective Date: [10/08/2024]

These Terms and Conditions (“Terms”) govern your use of MatrixBookings.com (“we,” “our,” or “us”) as a service provider offering services through the platform. By signing up and using our platform, you agree to comply with these Terms. Please read them carefully.

1. Acceptance of Terms

By registering as a service provider and using our platform, you accept these Terms and agree to be legally bound by them. If you do not agree, you may not use our services.

2. Eligibility

To become a service provider on MatrixBookings.com, you must:

  • Provide accurate and complete registration information.
  • Comply with applicable laws and regulations in your jurisdiction.

3. Service Provider Responsibilities

As a service provider, you agree to:

  1. Accurate Service Listings: Provide clear, honest, and complete details about the services you offer, including pricing, availability, and terms.
  2. Quality Services: Deliver services as described in your listing and ensure customer satisfaction.
  3. Timely Communication: Respond promptly to customer inquiries, bookings, and platform notifications.
  4. Compliance with Laws: Adhere to all legal requirements related to the services you provide, including licenses, permits, and tax obligations.

4. Payments and Fees

  1. Service Fees: MatrixBookings.com may charge a platform fee or commission for facilitating bookings. Fee structures will be clearly communicated.
  2. Payouts: Payments for completed services will be processed through the platform and transferred to your designated account after deductions, if applicable.
  3. Taxes: You are responsible for reporting and paying any taxes associated with your earnings.

5. Booking and Cancellations

  1. Acceptance of Bookings: You are required to confirm or decline booking requests promptly to ensure a smooth customer experience.
  2. Cancellation Policy: Clearly define and communicate your cancellation and refund policies. Repeated cancellations may impact your status on the platform.

6. Prohibited Activities

Service providers are prohibited from:

  1. Listing false or misleading information about services.
  2. Soliciting customers outside the platform.
  3. Using the platform for unlawful or unethical purposes.

7. Intellectual Property

You retain ownership of the content you upload, but by listing services, you grant MatrixBookings.com the right to use, display, and promote your listings on the platform.

8. Disputes with Customers

In case of disputes with customers:

  • Attempt resolution directly with the customer.
  • If unresolved, contact our support team for mediation. MatrixBookings.com does not guarantee outcomes but will facilitate fair resolutions.

9. Suspension and Termination

We reserve the right to suspend or terminate your account if you:

  • Violate these Terms.
  • Provide substandard or unsatisfactory services.
  • Engage in fraudulent or unlawful activities.

10. Limitation of Liability

MatrixBookings.com is not liable for:

  1. Losses arising from your use of the platform.
  2. Customer disputes, cancellations, or non-payments.
  3. Any damages resulting from platform downtime or errors.

11. Confidentiality

You agree to keep customer information confidential and use it solely for providing services. Sharing customer data without consent is strictly prohibited.

12. Updates to Terms

MatrixBookings.com may revise these Terms from time to time. You will be notified of significant changes, and continued use of the platform constitutes your acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of India. Any disputes will be resolved in accordance with these laws.

14. Contact Us

For any questions or concerns about these Terms, please contact us:
Email: contact@matrixbookings.com